100% Satisfaction Guaranteed - Our goal is to provide the best service, the best products, and the best prices. We'll gladly back this statement by accepting returns of products in their original packaging and in new, unused condition, if you are unsatisfied for any reason. Cues must be unchalked to qualify for return. All special order items are not returnable (such as engraved racks, etc.). You may receive a 100% refund through store credit, or have the refund sent back to your credit card, minus a 10% processing fee. Any shipping costs to return the item are your responsibility. Product Stock - If any product you have purchased is out-of-stock at the time of your order, we will email you with an estimated shipping date based on the time estimated to get the item re-stocked. We know how important it is to get your order to you quickly, and that's why we make every effort to stay on top of any backorder and out-of-stock items to ensure it's shipped immediately when the item arrives. Business Hours - Monday thru Friday 9am to 6pm EST Holiday Schedule - We observe the following holidays and will be closed for business on these days.